a:care FAQS

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FAQ's

Great question! You can earn points for many of the ways you use a:care, including:
  • Enrolling
  • Completing your profile
  • Reporting when you take your medication
  • Participating in quizzes and surveys
Once you have earned the required number of points, you’ll have the option of redeeming them for rewards. Note: Points and rewards are managed through a 3rd-party site. Still having trouble? Contact us here.
When you’re logged in to a:care, you can view your current total on your dashboard where it says “Total Points.” Still having trouble? Contact us here.
a:care currently is designed to track one medication at a time. Still having trouble? Contact us here.
In the event of a tie, a winner will be chosen at random. Still having trouble? Contact us here.
To keep the competition active, we reorganize players based on point totals at the end of each month. This helps keep the Monthly Leaderboard exciting for participants of all levels of activity. Still having trouble? Contact us here.
To give more players a chance to participate, you can only win the Monthly Leaderboard and/or Weekly Drawing once. Still having trouble? Contact us here.
A new tip will appear every day on the Daily Tips section of your dashboard. You’ll receive points just for reading it! Still having trouble? Contact us here.
The Monthly Leaderboard will show your point ranking among other members of your group that month. The winner of each Monthly Leaderboard will earn a prize. Still having trouble? Contact us here.
Each day you check in with us, you’ll earn a Weekly Drawing number. If you match <<6 out of 7>> randomly selected numbers, you win the Weekly Drawing! Still having trouble? Contact us here.
New surveys are posted every Monday under the Quizzes & Surveys section. Your surveys will be relevant to the conditions you have selected. You’ll receive points for every survey you complete! Still having trouble? Contact us here.
New quizzes are posted every Monday under the Quizzes & Surveys section. Your quizzes will be relevant to the conditions you have selected. When you take a quiz, you’ll receive feedback based on each answer. You’ll receive points for every quiz you complete, but you get even more points for correct answers. Still having trouble? Contact us here.
This number represents your weekly percentage increase of points since the previous Sunday. Still having trouble? Contact us here.
When you sign in with your email address, click on “Forgot your password?” Then just enter the email address associated with your account. You’ll receive an email at that address with a link to reset your password. Still having trouble? Contact us here.
When you’re logged in, click on your profile. Go to “Settings” and select “Deactivate your account”. Still having trouble? Contact us here.
Under your profile, you can view your current conditions. Select Edit [link to patient profile conditions page], and then hit the + to add a condition or the x to remove one. Still having trouble? Contact us here.